Work
From support engineer to GM. Here's the path.
General Manager — Beeper
Part of Automattic · Feb 2025 – present
Beeper is a unified messaging app: one inbox for WhatsApp, Telegram, Signal, Slack, and 10+ other platforms. I lead product, engineering, and operations.
I work with our CEO Kishan on strategy, run a distributed global team, and measure product-market fit. I built our "Operating System" — the accountability and cadence framework that keeps a remote-first org moving.
Career arc
General Manager
Beeper / Automattic
Feb 2025 – present
Running product, engineering, and ops for a unified messaging app across 15+ platforms. Built the Operating System for team accountability and cadence. Work directly with CEO Kishan on product strategy and PMF measurement.
Head of User Ops & Technical Support → Head of Customer Ops
Beeper / Automattic
2023 – Feb 2025
Built Beeper's support organization from zero. Scaled through the Automattic acquisition. Established processes, tooling, and a team culture centered on user empathy and fast resolution.
Head of Support & Delivery
Virdee
2021 – 2022
Built the entire Support & Delivery function in 5 months for a hospitality tech startup. Took NPS from 20 to 62.
Technical Manager, Managed Application Services
SAS
2020 – 2021
Managed enterprise accounts and built customer success plans at one of the largest BI software companies in the world.
Head of Technical Support
OpsRamp
2019 – 2020
Built and mentored a global support team for an IT operations management platform. Set up knowledge base and community for case deflection.
Support Engineer II → Team Lead → Manager → Technical Manager
Varonis
2014 – 2019
Five years at a data security company. Four promotions. Went from fixing problems to leading the people who fix problems.
Technical Support Specialist → Analyst
Parata Systems
2012 – 2014
Pharmacy automation. Technical support, mentoring, and technical consulting for hospital systems. Where it started.
Side projects
Retrace
macOS App · Indie project
A macOS screen recording app with OCR-powered search and timeline scrubbing. Time Machine for your screen. Check it out: retracesteps.com
retracesteps.com →Smart Home
Home automation · Ongoing
Home Assistant, solar panels, Matter devices, Zigbee sensors, energy monitoring.