currently building ▊
Gerardo
Rodriguez
Dad, husband, and builder. I'm the GM of Beeper, the universal chat app that brings iMessage, WhatsApp, Signal, and a dozen other networks into one inbox. Beeper is part of Automattic. On the side I'm building Retrace, and at home I'm usually tinkering with something.
experience
What I've worked on
General Manager current
Beeper (Automattic)
Beeper is a chat app that puts all your messaging networks, iMessage, WhatsApp, Signal, Instagram, and more, into one inbox. As GM I'm responsible for the whole business: product direction, the engineering and support teams, hiring, and how Beeper fits into Automattic.
Head of Support prev
Virdee
Virdee makes self check-in software for hotels. I was their first support hire and built the team from there. Over about five months we took NPS from 20 to 62 by getting closer to customers, fixing the issues that actually mattered, and putting real tools behind the team.
Head of Tech Support prev
OpsRamp
OpsRamp is an IT operations and monitoring platform for hybrid and multi-cloud environments (now part of HPE). I took over a small, struggling technical support team and brought it from chaos to order: 11 engineers across the globe covering customers 24/7, CSAT held above 95% month over month, first reply under an hour, and a community plus knowledge base that took case deflection from 0 to 20% in the first month.
⚡ side project
Retrace
Retrace is a Mac app I'm building on my own. It quietly records your screen in the background so you can search anything you've seen, read, or worked on, the same way you'd search your email.
retracesteps.com →blog